Privacy Policy – 97 PKR Game Data Protection

1 Overview

This Privacy Policy applies to all users of the 97 PKR Game platform, accessible via the website and mobile app. When you register an account, make a deposit, play any game, or simply browse the site, certain information about you or your device is processed. This policy explains what that information is, why it is collected, and what happens to it.

97 PKR Game is an online gaming platform built specifically for Pakistani players. Because transactions are handled in PKR and payment methods like JazzCash, Easypaisa, and Raast are integrated, some financial data is necessarily involved in operating your account. We take our responsibility toward that data seriously.

By creating an account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your personal information is handled. If you have any concerns or questions, our support team is available 24/7 via live chat.

2 What We Collect

We collect information in two ways: directly from you when you interact with the platform, and automatically from your device and browsing behaviour.

Information you provide directly:

• Registration details — name, username, email address, date of birth, and contact number.
• Identity verification documents when requested — these may include a national ID, CNIC details, or other proof of identity to confirm your age and account ownership.
• Payment information — transaction amounts, preferred payment methods (JazzCash, Easypaisa, Raast, bank transfer, etc.), and associated account references. Full payment credentials such as card numbers are handled by payment processors, not stored directly on our servers.
• Communications with support — any messages, queries, or complaints you submit to our live chat or email support team.

Information collected automatically:

• Device information — device type, operating system, browser version, and screen resolution.
• IP address and approximate location — used for fraud prevention, security monitoring, and to ensure a consistent experience.
• Session data — pages visited, time spent on the platform, games played, bets placed, and features accessed.
• Cookie data — as described in Section 5 below.

3 How We Use Your Data

Every piece of data we collect serves a specific operational or security purpose. Here is how your information is put to use:

• Account management: Your registration details are used to create and maintain your player account, verify your identity, and process your login securely.
• Transaction processing: Payment data is used exclusively to process deposits and withdrawals in PKR through your chosen payment method. We do not use payment data for any other purpose.
• Platform security: Device information, IP addresses, and session patterns are monitored to detect unusual activity, prevent fraud, and protect your account from unauthorised access.
• Customer support: When you contact us via live chat or email, your communication history helps our team resolve your query more efficiently.
• Responsible gaming: Game history and session data allow us to identify patterns that may indicate problematic gaming behaviour, and to apply any deposit limits or self-exclusion settings you have requested.
• Platform improvement: Aggregated, anonymised usage data is analysed to understand how players use the platform and where improvements can be made. No individual is identified in this analysis.
• Legal compliance: In certain circumstances, we may be required to retain or disclose data to satisfy legal or regulatory obligations.

4 Data Sharing

97 PKR Game does not sell your personal data to third parties. Sharing is limited to the following circumstances and only to the extent necessary:

• Payment processors: When you make a deposit or request a withdrawal via JazzCash, Easypaisa , Raast, or bank transfer, your transaction details are shared with the relevant payment provider solely to complete that transaction.
• Game providers: Some games on the platform are supplied by third-party game studios. These providers may receive anonymous session data (such as bet amounts and game outcomes) to verify RTP integrity. They do not receive your name, contact details, or payment information.
• Fraud prevention and security partners: Anonymised device and behavioural data may be processed by security tools to detect suspicious activity and protect all players on the platform.
• Legal obligations: If required by a valid legal process or to protect the safety of users, we may disclose data to the appropriate authorities. We will only do so to the minimum extent required.

Any third party that receives data from 97 PKR Game is required to handle it in a manner consistent with this Privacy Policy and to use it only for the specific purpose for which it was shared.

5 Cookies & Tracking

97 PKR Game uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. Here is what each type of cookie does:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account preferences, and allow the deposit and withdrawal process to work correctly. These cannot be disabled without breaking core functionality.
• Performance cookies: These collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where players navigate from. This data helps us optimise the platform experience.
• Functional cookies: These remember your settings, such as preferred language, display options, and any accessibility preferences you have applied.
• Security cookies: Short-lived cookies used to verify that requests made to the server are coming from your authenticated session, protecting against cross-site attacks.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies will affect your ability to use the platform, including logging in and processing transactions.

6 Data Security

Keeping your personal and financial data secure is a top priority for 97 PKR Game. The following measures are in place to protect your information:

• All data transmitted between your device and the 97 PKR Game platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored using one-way hashing — not even platform staff can view your password in plain text.
• Payment transaction data is processed via PCI-compliant payment gateways. Full card or wallet credentials are never stored on our servers.
• Access to user data within the organisation is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• Platform activity is monitored continuously for signs of unauthorised access, account takeover attempts, and unusual transaction patterns.
• Security reviews are conducted periodically to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately via live chat so we can take action to protect your account.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding queries, disputes, or legal obligations. Specific retention periods by data type are as follows:

• Account and registration data: Retained for the duration of your account and for up to 5 years after account closure, to support dispute resolution and maintain accurate records.
• Transaction records: Financial transaction history is retained for a minimum of 5 years from the transaction date, in line with standard financial record-keeping requirements.
• Game and betting history: Retained for the period your account is active and for 2 years following closure, unless a dispute requires longer retention.
• Support communications: Live chat and email records are retained for 2 years from the date of the last interaction, to assist with future queries relating to the same matter.
• Security logs: IP addresses, device logs, and session data are retained for up to 12 months for security monitoring purposes, after which they are anonymised or deleted.

When data is no longer needed and retention periods have elapsed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Rights

As a player on 97 PKR Game, you have the following rights regarding your personal data. To exercise any of these, contact our support team via live chat or email: